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inquiry
For inquiries about shopping at the online shop (cancellation, inventory, delivery, changes to contents, etc.), please select "Online shop inquiries" . For inquiries about product quality, stores that carry our products, and public relations/interviews, please select "Other inquiries" .
If you have any inquiries regarding purchases made on our online shop (cancellations, inventory, shipping, changes to items, etc.), please use the chat at the bottom right of the screen.
＜How to use＞
1. Click the "Can we help you?" button at the bottom right of the screen to launch a chat window.
2. Quick Answer displays a list of frequently asked questions and instantly replies to the selected question.
*These are all automated responses.
3. After receiving the automatic reply, you can return to the quick reply list by clicking the "←" in the upper left corner of the chat window, or you can send a message by clicking "Write a message" at the bottom.
4. If you can't find what you're looking for in the quick answers, you can ask your question directly by clicking "Write a message" at the top of the chat box.
*For inquiries outside of business hours, we will respond in order during the next business hours (weekdays 10:00-17:00).
For inquiries regarding product quality, retailers, public relations and interviews, please use the form below.
Defaults
For inquiries about shopping at the online shop (cancellation, inventory, delivery, changes to contents, etc.), please select "Online shop inquiries" . For inquiries about product quality, stores that carry our products, and public relations/interviews, please select "Other inquiries" .
Inquiries regarding the online shop
If you have any inquiries regarding purchases made on our online shop (cancellations, inventory, shipping, changes to items, etc.), please use the chat at the bottom right of the screen.
＜How to use＞
1. Click the "Can we help you?" button at the bottom right of the screen to launch a chat window.
2. Quick Answer displays a list of frequently asked questions and instantly replies to the selected question.
*These are all automated responses.
3. After receiving the automatic reply, you can return to the quick reply list by clicking the "←" in the upper left corner of the chat window, or you can send a message by clicking "Write a message" at the bottom.
4. If you can't find what you're looking for in the quick answers, you can ask your question directly by clicking "Write a message" at the top of the chat box.
*For inquiries outside of business hours, we will respond in order during the next business hours (weekdays 10:00-17:00).
Other inquiries
For inquiries regarding product quality, retailers, public relations and interviews, please use the form below.
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