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お問い合わせ
オンラインショップでのお買い物に関するお問い合わせ(キャンセル、在庫、配送、内容の変更など)は「オンラインショップに関するお問い合わせ」を、商品の品質、取扱店舗、広報・取材に関するお問い合わせにつきましては「その他のお問い合わせ」を選択してください。
If you have any inquiries regarding purchases made on our online shop (cancellations, inventory, shipping, changes to items, etc.), please use the chat at the bottom right of the screen.
＜How to use＞
1. Click the "Can we help you?" button at the bottom right of the screen to launch a chat window.
2. Quick Answer displays a list of frequently asked questions and instantly replies to the selected question.
*These are all automated responses.
3. After receiving the automatic reply, you can return to the quick reply list by clicking the "←" in the upper left corner of the chat window, or you can send a message by clicking "Write a message" at the bottom.
4. If you can't find what you're looking for in the quick answers, you can ask your question directly by clicking "Write a message" at the top of the chat box.
*For inquiries outside of business hours, we will respond in order during the next business hours (weekdays 10:00-17:00).
For inquiries regarding product quality, retailers, public relations and interviews, please use the form below.
デフォルト
オンラインショップでのお買い物に関するお問い合わせ(キャンセル、在庫、配送、内容の変更など)は「オンラインショップに関するお問い合わせ」を、商品の品質、取扱店舗、広報・取材に関するお問い合わせにつきましては「その他のお問い合わせ」を選択してください。
オンラインショップに関するお問い合わせ
If you have any inquiries regarding purchases made on our online shop (cancellations, inventory, shipping, changes to items, etc.), please use the chat at the bottom right of the screen.
＜How to use＞
1. Click the "Can we help you?" button at the bottom right of the screen to launch a chat window.
2. Quick Answer displays a list of frequently asked questions and instantly replies to the selected question.
*These are all automated responses.
3. After receiving the automatic reply, you can return to the quick reply list by clicking the "←" in the upper left corner of the chat window, or you can send a message by clicking "Write a message" at the bottom.
4. If you can't find what you're looking for in the quick answers, you can ask your question directly by clicking "Write a message" at the top of the chat box.
*For inquiries outside of business hours, we will respond in order during the next business hours (weekdays 10:00-17:00).
その他のお問い合わせ
For inquiries regarding product quality, retailers, public relations and interviews, please use the form below.
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