"Apology and Notice Regarding Misdelivery of Emails Due to System Migration"

Dear Valued Customer,

Thank you for your continued patronage of the Yamamotoyama Online Shop.

We would like to sincerely apologize for the mistaken email we sent on November 3rd and 4th. We sincerely apologize for the inconvenience.

The following provides an explanation of this incident.

Recently, on October 30th, our website was renewed. As a result, we are transferring the [past order history data] of customers who have purchased after March 2023.

This issue occurred because the emails that should have been sent only regarding "new orders" received after the renewal were set to be sent also regarding the migrated "past order history data."

We deeply apologize for the inconvenience caused to many customers by the misdelivery of this email and for causing concerns about the safety of personal information.

This email was sent based on past order information, and there have been no instances of personal information leaks, unauthorized access, or fraudulent orders. Please rest assured that your important information is securely protected under a strict management system.

In response to this incident, we will further strengthen our internal inspection system and take steps to prevent recurrence in order to create an environment where customers can shop with peace of mind.

Once again, we would like to sincerely apologize to our customers for the inconvenience and concern that this incident has caused. We hope that you will continue to use the Yamamotoyama Online Shop.

Yamamotoyama Co., Ltd.